Helping People With Disabilities to Work

By Allison Piearce 

Whether due to physical limitations or mobility issues, for many disabled people, working from home may be the most practical option to earn an income. However this should not mean they have to accept inferior levels of work commonly associated with many home working schemes.
Disabled people have so much more to offer industry and commerce than simply stuffing envelopes or performing other such un-skilled tasks. There is a largely untapped pool of talent among people with disabilities in the UK, and they are a valuable workforce that should not be ignored.
One UK company that is keen to address this issue is Live Agent. It firmly believes people with disabilities deserve to be given the opportunity to work at home while encouraging skill development with a sense of achievement.
Live Agent is an innovative customer contact and call handling company that embraces the very latest in 'virtual office' technology to support a nationwide network of home-based call handling agents. The company gives its home based agents an opportunity to start their own small business and build a career in customer service that is both financially rewarding and mentally stimulating. By handling incoming calls on behalf of clients and servicing customer enquiries on the telephone, disabled people are able to perform on an equal footing with their able bodied peers while reaping the rewards of working from home.
A growing portfolio of clients with a broad range of call handling requirements means agents working from home have an interesting and varied work schedule. Live Agent also provides the established proven technology to drive its virtual call centre, so the only equipment a work at home agent needs is a telephone land line, PC and broadband internet connection.
There is an on-going trend among UK businesses to adopt 'homesourcing' as a more cost effective and better quality alternative to off-shoring their call handling activities. This can only be good news for people with disabilities who will be able to develop rewarding careers in customer service from the comfort of their own homes.

Further information about how a virtual call centre can help people with disabilities get back to work is available at http://www.live-agent.co.uk or call +44 1270 503250.

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